tk11 Terms and Conditions

1 Definitions and Applicability

In this document, "tk11", "platform", "service", or "we" refers to tk11 and its operated website tk11-bet.cam. "User", "you", or "member" refers to any person who has registered on this platform or is using its services.

These terms and conditions apply to all tk11 products and services — sports betting, casino games, live casino, slots, fishing games, and all other categories. This document takes effect from the moment a user creates an account and remains in force for as long as the account is active.

In addition to reading these terms, users are also requested to read the Privacy Policy and the responsible gaming guidelines, as these also form an integral part of this agreement.

2 Account Registration

2.1 Registration Requirements

To open an account on tk11, users must provide accurate and truthful information. The name, mobile number, email address, and any other details provided at registration must be completely accurate. Opening an account with false information is a breach of these terms.

2.2 One Person, One Account

Each person may operate only one account. If a single person holds multiple accounts, tk11 reserves the right to suspend all such accounts and cancel any bonuses received. Members of the same household may use separate accounts; however, multiple accounts operated from the same device or IP address may be considered suspicious.

2.3 Account Security

Users are required to keep their account password and login details confidential. The responsibility for maintaining account security rests entirely with the user. If you suspect your account is being accessed without authorisation, contact the tk11 support team immediately.

3 Age Restriction

By registering, the user confirms that they are 21 years of age or older. tk11 may at any time request a copy of a national identity card or passport to verify age. If verification shows that the user is under 21, the account will be closed immediately and all transactions will be reviewed.

Parents and guardians are urged to take the necessary steps to prevent minors in their care from accessing this platform.

4 Account Verification

tk11 follows a KYC (Know Your Customer) process to ensure a safe and transparent service. A user's identity may be verified before processing a withdrawal request or in the event of any suspicious activity.

4.1 Required Documents

• A clear photo of a National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Relevant details for payment method verification
• A recent selfie if required

tk11 reserves the right to restrict account transactions if the requested verification information is not provided. Full details of how supplied information is stored and used are set out in the Privacy Policy.

5 Deposits and Withdrawals

5.1 Deposit Terms

The minimum deposit amount on tk11 is ৳100. The following methods are accepted for deposits:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks)

If funds do not appear in your account after a deposit is completed, contact the support team directly via live chat.

5.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 30 minutes to 3 hours. The same payment methods are available for withdrawals — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests will only be processed from verified accounts.

5.3 Ownership of Deposited Funds

Funds deposited into the account must be the user's own money. Depositing or withdrawing through a third party's account is strictly prohibited.

6 Bonuses and Promotions

6.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. To withdraw this bonus, the bonus amount must be wagered 25 times — meaning a ৳2,000 bonus requires ৳50,000 in wagering.

6.2 General Bonus Rules

• Bonuses may only be usable on specified games or categories
• Withdrawals from bonuses are not permitted until wagering requirements have been met
• Misuse of bonuses may result in the bonus being cancelled and the account suspended
• Multiple bonus offers cannot be used at the same time unless specifically permitted
• tk11 reserves the right to change or cancel the terms of any bonus offer at any time

6.3 VIP Program

The tk11 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes a weekly cashback benefit — ranging from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Cashback is calculated based on net losses for the week. Tiers are advanced through regular and active play.

7 Betting Rules

7.1 General Betting Rules

tk11 reserves the right to change any odds and lines offered on the platform. Once a bet is confirmed, it generally cannot be changed. Bets accepted after an event has started may be voided if the live betting system displays incorrect odds due to a technical fault.

7.2 Disputed Results

If a dispute arises over the result of any event, tk11 will treat the official result from the relevant sports governing body as final. If a result remains undetermined, the original stake will be refunded.

7.3 System Errors

If incorrect odds are displayed or a bet amount is calculated incorrectly due to a software or hardware fault, tk11 reserves the right to void the relevant bet and return the original stake. Taking advantage of clearly erroneous odds is considered a prohibited activity.

8 Prohibited Activities

• Opening or operating multiple accounts
• Misuse of bonuses or systematic bonus hunting
• Selling, transferring, or renting an account to another person
• Using the platform for money laundering or handling illegal funds
• Placing bets using automated software, bots, or algorithms
• Deliberately exploiting system errors or bugs
• Behaving disrespectfully towards other users or tk11 staff
• Operating an account with false or fraudulent information
• Placing bets with prior knowledge of an event's outcome (match fixing)

9 Account Suspension and Closure

9.1 Closure by tk11

In the event of a breach of terms, tk11 may suspend or permanently close an account without prior notice. Any bonuses or bonus winnings in an account closed for breach of terms may be forfeited. Decisions regarding the user's own original deposits will be made according to the circumstances.

9.2 Closure by the User

If a user wishes to close their account at any time, they may contact the tk11 support team. It is recommended that all pending withdrawals and bonus conditions be settled before closing the account.

9.3 Self-Exclusion

Users who wish to manage their gambling habits may request a temporary or long-term self-exclusion. The Responsible Gaming guidelines provide detailed information on this. Once a self-exclusion request is submitted, tk11 will act on it promptly.

10 Privacy

tk11 is committed to keeping users' personal information secure. Full details of how information collected during registration, verification, and transactions is used, stored, and protected can be found on the separate Privacy Policy page.

User information is never sold to third parties. If information must be shared due to a legal obligation, this will be done in accordance with the rules set out in the Privacy Policy.

11 Limitation of Liability

tk11 always strives to ensure uninterrupted service on its platform. However, tk11 will not be liable for temporary disruptions caused by technical issues, server maintenance, or external factors.

11.1 User Responsibility

The user acknowledges that they are placing bets consciously and of their own judgment. Gambling carries the risk of financial loss, and tk11 is not responsible for personal financial losses. If a user feels that their gambling habits are having a negative impact on their life, they should seek help immediately.

11.2 Third-Party Services

Third-party services are used for payment processing and game provision. Although tk11 is not directly liable for disruptions to these third-party services, every effort will be made to assist in resolving any issues.

12 Changes to Terms

tk11 reserves the right to update or change these terms and conditions at any time. For significant changes, an effort will be made to notify users via their registered email address or through a platform notification.

Continuing to use the platform after any changes means accepting the updated terms. It is recommended to check this page regularly to stay informed about the latest terms.

For any questions about the terms, you can contact tk11 via 24/7 live chat or email. For answers to common questions, see our FAQ page.