tk11 Privacy Policy

1 Introduction and Scope

tk11 (referred to below as "we", "us", or "the platform") operates online betting and casino services for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the tk11 website or app, why we collect it, and how it is handled.

This Policy should be read together with our Terms and Conditions, as both documents together form the full contractual basis for your use of the account. By using tk11's services, you consent to your information being processed in the manner described in this Policy.

This Policy applies only to tk11's own platform. Third-party payment service providers and game studios have their own privacy policies, and we are not responsible for those.

2 What Information We Collect

tk11 collects information in two main ways — directly from you, and automatically while you use the platform.

2.1 Information You Provide Directly

What you submit during registration, verification, or support requests:

• Full name and date of birth
• Mobile number and email address
• Copy of national ID or passport (for identity verification)
• Payment details — such as bKash, Nagad, Rocket, or Upay numbers and bank account information
• Messages sent via live chat or email

2.2 Automatically Collected Information

When you use the platform, our servers automatically record the following:

• IP address and device type
• Browser name and version
• Login and logout times
• Page visit and click patterns
• Bet placement and game play history
• Deposit and withdrawal transaction details

2.3 Cookies and Similar Technologies

tk11 uses cookies and local storage to maintain your session, remember your preferences, and improve platform performance. You can disable cookies in your browser settings, though this may limit some features.

3 Purpose of Using Your Information

Collected information is used for specific, legitimate purposes. tk11 never sells your information to third parties unnecessarily.

• Account management: Registration, login verification, password reset, and account security.
• Identity verification (KYC): Confirming your age and identity in compliance with applicable regulations — only users aged 21 and above may use our services.
• Financial transactions: Processing deposits and withdrawals and preventing fraud.
• Customer support: Resolving your issues and running our 24/7 live chat and email service.
• Platform improvement: Analysing usage patterns to raise the quality of our services.
• Security and fraud prevention: Detecting and addressing suspicious activity.
• Responsible gaming measures: Monitoring for risky behaviour and intervening when needed, in line with our Responsible Gaming Policy.
• Relevant communications: Informing you about offers, bonuses, or important updates — which you can opt out of at any time.

4 Data Storage and Security

tk11 uses industry-standard technical and administrative measures to keep your personal information secure.

4.1 Encryption and Technical Safeguards

All data in transit is protected by SSL/TLS encryption. Passwords are never stored in plain text — only encrypted hashes are kept. Server access is strictly controlled, and only authorised staff can access sensitive information.

4.2 Retention Period

Information is retained for the entire period your account is active and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are generally kept for up to 5 years.

4.3 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective action.

5 Data Sharing and Third Parties

tk11 does not sell or commercially rent your personal information. However, in certain situations limited information may need to be shared with trusted third parties:

5.1 Payment Processors

Transaction-related information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions. This information is limited strictly to the specific transaction.

5.2 Technology Service Providers

Technology companies that assist with server operations, analytics, and fraud detection are contractually bound to keep information confidential. They may only use the information within the scope of the services they provide.

5.3 Legal Obligations

If a competent court or government authority lawfully requires disclosure of information, we will comply with applicable law. Where possible, we will endeavour to notify you in advance.

5.4 Business Transfers

In the event of a merger, acquisition, or service transfer, user information may be transferred as an asset, though the new operator will also be required to comply with this Privacy Policy.

6 User Rights

As a tk11 user, you have certain important rights over your own information. To exercise these rights, contact our customer support.

6.1 Right to Access

You may request at any time to see what information we hold about you. We will provide a full account within a reasonable timeframe.

6.2 Right to Rectification

If any of your information is incorrect or out of date, you may request a correction. Changes to ID-related information will require supporting documents.

6.3 Right to Erasure

On closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails and messages at any time via account settings or through live chat.

6.5 Right to Data Portability

You may request your transaction and betting history in a structured format for use elsewhere.

7 Protection of Minors' Data

All tk11 services are for persons aged 21 and above only. We do not knowingly collect any information from minors. This is ensured through the age verification process at registration.

If we are informed that a minor's information has been collected by mistake, the account will be closed immediately and the information deleted. If a guardian has any suspicion, please notify our support team directly.

8 International Data Transfers

Our servers and technology infrastructure may be located outside Bangladesh. When transferring data abroad, we ensure that the receiving party maintains data protection standards equivalent to or higher than those in this Policy.

Such transfers occur only where necessary for service delivery and are covered by contractual safeguards. Wherever your information is processed, tk11 remains responsible for its security.

9 Policy Changes and Updates

tk11 may amend this Privacy Policy when needed. If there are any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any amendment will be taken as your acceptance of the updated Policy.

Previous versions are available on request. The date this Policy was last effective will always be shown at the top of the page.

If you have general questions about our data protection practices, bonus terms, or platform policies, detailed answers can be found in our FAQ section.

10 Data Protection Contact

If you have any questions, complaints, or requests regarding this Privacy Policy or your information, please get in touch through the following:

Our support team is available in both Bengali and English, seven days a week, 24 hours a day.